GENERAL CONDITIONS OF SALE

General information - Identification of the publisher of the site

You are currently connected to the ATELIER F&B website of the companies :

- COLLAERT, a public limited company with a capital of €1,965,130.00 having its registered office at 16 rue de l'Arcade 75008 Paris, registered with the Melun Trade and Companies Register under number B 954 201 125.

- IMLGROUP, a simplified joint-stock company with a single shareholder, located in PARIS 16 (75116)


This site has been the subject of a declaration to the CNIL N° 1390355. Use of the site is governed by these terms and conditions of use.

By using and browsing the Site, you agree to abide by these Terms of Use, which you acknowledge having read, understood and accepted in their entirety.

If you refuse to accept these terms of use, please do not browse the site and do not download any material from it.

Terms and conditions of use of the site

* Use of Site Content

We strive to update the content of the Site and to provide Users with accurate information.

Nevertheless, the User is aware that data and information transmissions on the Internet are only relatively reliable from a technical point of view, as they circulate on networks of a very heterogeneous nature. Consequently, we cannot guarantee the accuracy of the data appearing on the Site.

COLLAERT may modify and/or improve the content of this site, including the content of this legal notice, at any time and without prior notice, and assumes no liability resulting from any inaccuracy in the information provided on this site, Internet users using this information at their own risk.

Any use of the Site that does not conform to its original spirit and any violation of the present stipulations may result in the application of the criminal and civil penalties provided for by law.

Access to the site

We strive to keep the Site accessible, but are under no obligation to do so. It is specified that for maintenance and updating purposes, and for any other reason, particularly of a technical nature, access to the Site may be interrupted. We are in no way responsible for these interruptions and the consequences that may result for the User.

The company COLLAERT and IMLGROUP refuse to receive on their site confidential information or information protected by industrial property rights.

Thus, any element addressed on this site is considered non-confidential and can therefore be used, in particular within the framework of the collection, processing and use of personal data.

Intellectual and Industrial Property Rights

 * Rights

Trademarks, registered designs and models

The trademarks, designs and models appearing on this site are trademarks, designs and models belonging to the companies COLLAERT and IMLGROUP. They are protected by French laws and international texts.

We draw the user's attention to the fact that references to products, services, trademarks and designs belonging to us are not exhaustive of our rights.

Access to the site does not confer any rights other than the right to visit its content.

Putting this site online does not entail a license to use the industrial property rights listed above, such use being subject to the prior and express written consent of the owner of the rights.


Copyright / Copyright / Patents

All the elements of this site (texts, photographs, illustrations, logo, icons, files available for downloading, video or sound clips, etc.) are the exclusive property of the companies COLLAERT and IMLGROUP.

These elements are protected by French laws and international texts relating to the respect of copyrights, copyrights and patents.

The reproduction and/or representation of these elements is only authorized for information purposes for strictly personal and private use.

In particular, the presentation of one of the pages (or excerpts) of this site in a web page not belonging to COLLAERT and IMLGROUP is prohibited. Likewise, the setting up of hypertext links to any other page than the home page of the present site requires the prior and express written agreement of the companies COLLAERT and IMLGROUP.

Any use of the elements of this site for different purposes, in particular for public, commercial or humorous purposes, may be subject to legal proceedings in France and abroad.

* Counterfeiting

Any reproduction or representation even partial of the protected elements belonging to the company COLLAERT and and IMLGROUP by any process whatsoever, carried out without the written, prior and express consent of the company COLLAERT and IMLGROUP is prohibited and illegal. The non-observance of this prohibition constitutes a counterfeit which can engage the civil and penal liability of the counterfeiter. Translated with www.DeepL.com/Translator (free version)

* Copyright

All rights reserved © COLLAERT company and IMLGROUP (including reproduction, representation, adaptation and distribution).

All the pages of the site of the company COLLAERT and the company and IMLGROUP are protected by copyright ©.

* Photo Credits
All photos on this site are subject to copyright.

Moral rights of designers

The products presented on this site were respectively designed by :

- Laurence ALESSANDRI for VIP Very Intelligent Pocket, VIP SUN, VIP LUXURY, VIP TRAVEL, VIP ACCESS, BOX, BAG & Co, BEACH BAG, REFRESH POCKET, REFRESH DRINK, REFRESH SNACK,
- Christine MAILET for MAGIC BAG, EASY TRAVEL SET, SMART WALLET, BAG'N ROLL, BI-BAG,
- Valérie DUBOIS for CYCLOBAG,
- Vincent VIARD and Sylvie HADDAD for CLUB MED,
- Paula MONET for the VESTBAG,
- Marie-laurence STEVIGNY for In&OUT BAGS, PLURI BAGS, BAG&CHARM'S and BAG&BAGS

Personal data

We look forward to your visit to our website and to your interest in our company and our products.

We may collect personal data about the User. In accordance with the provisions of the law of January 6, 1978 relating to data processing, data files and liberties, the User is informed that he has the right to access, rectify or delete personal data communicated by means of the cookie. To exercise this right, the User must send a letter to the following address: COLLAERT - Route de la Maison Rouge, RN7- 77310 Saint Fargeau Ponthierry. Translated with www.DeepL.com/Translator (free version)

Or for luggage, at the company IMLGROUP - HIOLLE LOGISTIQUE Avenue Ambroise Croizat- 59125 Trith Saint Léger.

Finally, unless the User objects, we may transfer data concerning him/her to partners.

The user is informed that during his visits to the site, a cookie may be automatically installed on his browser software.

A cookie is a block of data that does not identify the user but is used to record information relating to the user's navigation on the site. The use of these cookies is intended to carry out analyses of frequentation, audience measurements, etc... in order to improve the quality of the site.
The personal information concerning the user is intended for use by the company COLLAERT and the company and IMLGROUP and may possibly be transmitted to third parties, and in particular ATELIER F&B's commercial partners. If the user wishes to object to this, he must send a letter to the above-mentioned address.

Responsibility

It is prohibited to use the Site or the Communication Services to transmit chain letters, junk mail, spam or any repetitive or unsolicited messages (commercial or otherwise); to collect or gather, in any way whatsoever, information concerning third parties, including e-mail addresses, without the consent of the third parties concerned; to create or exploit false identities, to falsify an e-mail address or header, or to attempt to mislead third parties in any way as to the identity of the sender or the origin of the message; to transmit any inappropriate content as defined below; to transmit any element containing viruses or any element that is harmful or detrimental to the Site or to third parties or in violation of the law; to attempt to gain unauthorized access to the services offered, to other accounts, computer systems or networks connected to the service of the Site, through the use of different passwords or by any other means; or to interfere with the use and enjoyment of the service by any other user or with the use and enjoyment of similar services through another entity.

Inappropriate Content includes all language, comments, remarks and images considered by the company to be obscene, misleading, illegal, racist, defamatory or harassing, violating the rights of third parties or restricting and/or preventing the use by other users of forums or chat rooms accessible via the Site.

* Liability/Limitation of Liability

The use of the Site, its services and any element or information obtained through it, is the exclusive responsibility of the user.

We do not provide the user with any warranty of any kind, express or implied, as to the quality of the Site's services or their merchantability, the conformity of the service or the result sought to the user's expectations, and disclaim all liability for any disputes, actions or recourse by third parties who may claim rights, in particular private rights, over any content not created by the COLLAERT company and IMLGROUP.

Furthermore, we cannot be held responsible for the lack of performance of the Site and/or the software(s) used or downloaded from the Site; for the loss of data or services resulting from the failure to meet deadlines, the modification, suspension or interruption of its services; for the accuracy, quality or nature of the information obtained through its services; nor for the consequences resulting directly or indirectly from the transmission of viruses through its servers.

We shall also not be liable for any direct or indirect damages, including but not limited to loss of profits, goodwill, data, loss of intangible property, loss of profit or any other loss or damage that may arise out of the use of or inability to access the Site as a result of the user's misuse of the Site, but may be liable in the event of death or injury.

You undertake to indemnify the company COLLAERT and the company and IMLGROUP and to guarantee it against any liability action, recourse, losses, costs, loss of profit, loss of data, and any other direct or indirect damage resulting from the violation on your part of any of the provisions of these General Terms and Conditions.

Applicable law - Jurisdiction

The General Terms and Conditions will be subject to and interpreted in accordance with French Law.

Any dispute not settled in a transactional way falls under the exclusive jurisdiction of the courts of Melun.

In the event that any of the provisions of the General Terms and Conditions is declared null and void or without effect, such provision shall be interpreted in such a way as to best reflect the intentions of the parties and the remaining provisions shall be considered applicable as of right.

The non-application or absence of claim of the application by the company COLLAERT and the company and IMLGROUP of any of the provisions of the General Terms and Conditions or of any of the rights shall under no circumstances be interpreted as a renunciation by the company COLLAERT and the company and IMLGROUP of such a provision or such a right, unless we agree otherwise in writing.

Article information

Product Availability

The items offered for sale by ATELIER F&B are those appearing on the Site on the day of consultation by the user and within the limit of available stocks. Thus, certain articles marketed by the physical points of sale of the ATELIER F&B brand may not be marketed on the Site. In the event of unavailability of an article, the customer will be informed as soon as possible by customer service by e-mail.

Product prices

All prices indicated on the Website include value added tax at the legal rate in effect on the date of invoice. The prices indicated on the Website are in Euros and do not include shipping costs. The Seller reserves the right to modify its prices at any time but undertakes to apply the current rates indicated at the time of the order, subject to availability on that date. Prices are indicated in euros only and take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.

Description of the products

Atelier FandB makes its best efforts to render a faithful image of the products offered for sale through the images or photographs used to present the products. Variations may nevertheless appear, particularly due to technical limitations in color rendering or the Customer's equipment, so that these elements are used as an indication.

Ordering Information

Creating a user account

In order to place an order on the site, it is mandatory to create a customer account. It is possible to create a customer account freely and free of charge through the "Create an account" page. The creation of a customer account is carried out by filling in mandatory personal data.

The purchase of item(s) on the Site is reserved for individuals of legal age, i.e. natural persons acting outside any usual professional or commercial activity of purchase / resale or intermediary, and for strictly personal use.

This account is strictly personal and allows him/her to identify him/herself before validating each Order. When creating a Customer Account, the Customer shall enter the data required for identification (email and password), and undertakes to provide complete, accurate and up-to-date information, and to refrain from impersonating any third party or from concealing or modifying his/her age. When creating a Customer Account, the Customer chooses his login (email) and password. If the chosen identifier is already assigned, the system invites him to choose another one. Usernames and passwords are personal and confidential. The Customer is solely responsible for them. The Customer undertakes to keep his password secret and not to disclose it under any circumstances and for any reason whatsoever.

Placing an order

In order to place an order, simply put items in your shopping cart by clicking on the "Add to cart" button. Once in your cart, you can place an order by following the different steps of the ordering process (cart, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.

Terms and conditions of delivery

We deliver only in metropolitan France, the delivery is made to the address you have chosen during the process of order taking. The delivery time depends on the delivery method chosen, the delivery time is indicated on the delivery choice page. The delivery times indicated are for information only and are estimates, we do our best to respect them.

The products are delivered to the delivery address that the Customer has indicated during the ordering process. The delivery of the package is made to the address indicated by the Customer during the order process. If the Customer is absent at the time of delivery, a notice of availability of the package is left in his mailbox. In the event of an order for several products, we reserve the right to split deliveries. However, the Customer will only bear the costs of a single shipment.

The Customer can choose among the following delivery methods:

- Delivery Colissimo (2 working days)

- Delivery in Pick Up Relay Point or Post Office (2 working days)

For technical reasons, ATELIER FANDB is unable to send parcels to French overseas departments and territories. Shipping costs :

• For France :

-Delivery is offered in metropolitan France.

The announced deadlines are indicated at the departure of our warehouses. As delivery is made by a third party service provider, ATELIER F&B cannot make a firm commitment on the delivery time. When a delay in delivery is noted (i.e. when the time spent since the departure of the parcel in working days has exceeded the delivery period assumed in working days mentioned above), the Customer may inform ATELIER F&B of this. At the request of the Customer, ATELIER F&B will then ask the service provider to open an "investigation", then await the response of the service provider to this investigation in order to follow up the Customer's complaint. Even if the observed response time of the Provider is generally a few days, it is important to specify that the Provider's commitment concerning the response time to investigations is two weeks. Here are some examples of the follow-up generally given by ATELIER F&B to the complaints of its customers following the response of the service provider: "Lost parcel": new shipment to the Customer, at the total cost of ATELIER F&B "Delivered parcel": no new shipment from ATELIER F&B "Parcel being re-routed", "Parcel returned to sender": ATELIER F&B waits for the return of the parcel to understand the reasons for the non-delivery and to determine the procedure to be followed.

INFO COVID-19: Our transport and logistics services are organized taking into consideration the health of our teams, who continue to work to ensure your deliveries. However, in view of the situation, delays may be extended, we thank you in advance for your patience.

Unclaimed parcels

If the Customer's package is returned to ATELIER F&B by the carrier or its partners for the following reason :

- NPAI (Does not live at the indicated address)

- Unclaimed package during its pending period

ATELIER F&B will reimburse the amount of the order after receipt of the order. The customer will be asked to place a new order in order to receive his package.

Payment of the order

In order to pay for your order on our site, you will have to go through one of our partners, Stripe or Paypal. All payments are made in euros. Full payment of the price, (including shipping costs and any additional charges for services you have ordered), will be debited from your credit card or Paypal account. The payment is effective at the time of the order. We will only deliver the products to you if your payment is effective.

Invoicing of the order

You will be able to find your invoice on the site in your customer account.

Withdrawal rights and return procedure

Pursuant to Community Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on the rights of consumers in respect of distance selling contracts, as transposed in the Customer's country, the Customer is entitled to cancel his order at any time within 14 calendar days of the date on which he received the products, without having to give any reason or pay any penalties.

In the event of delivery of an item that does not correspond to the Customer's order, or a defect related to transport, the Customer may return the items of his order free of charge by contacting customer service. In the case of a second consecutive return, it will be charged to the customer. In order to make the return, simply follow the procedure set out below, indicated on the sales invoice and also accessible on the Site. The refund of the order applies to all returns of goods, in the context of an exchange it is the responsibility of the customer to place a new order on the site. Here is the return procedure:

Products can be returned within 14 working days. The return costs are at the customer's expense. To proceed with the return of products, please return your products to the following address:

COLLAERT

RN7
77310 Saint Fargeau Ponthierry - FRANCE
(Place the products to be returned in the package in good condition. Returned items must be new, unworn and with their original label).

For luggage products, the return address is as follows:

HIOLLE LOGISTICS

Avenue Ambroise Croizat

59125 Trith Saint Léger

In accordance with the provisions of Article L 121-21-4 of the Consumer Code, we will refund the price of the products in your order as well as any delivery charges, by re-crediting the payment method used for your initial order. Concerning the refund period, following receipt of your return, we undertake to reimburse you within a maximum period of 14 working days.

Guarantees

The Customer benefits from the legal guarantees of conformity and hidden defects, in accordance with the legal provisions in force:

Reminder of articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and articles 1641 and 1648, first paragraph, of the Civil Code :

"Article L.211-4 of the French Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter has been made at its expense by the contract or has been carried out under its responsibility.".

"Article L.211-5 of the Consumer Code: To be in conformity with the contract, the good must: 1° Be fit for the use usually expected of a similar good and, where applicable : - correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model; - present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller's knowledge and accepted by the latter. »

"Article L.211-12: The action resulting from the lack of conformity is prescribed by two years as from the delivery of the goods. »

"Article 1641 of the Civil Code: The seller is bound by the warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them. »

"Article 1648 of the Civil Code, first paragraph : The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

Personal information

By providing information on the Website or by telephone, you warrant that you are using your true identity and that all information provided is true, accurate, current and complete at the time you provide it to us.

The information and data concerning the Customer are strictly necessary for the management of orders, the execution and follow-up of commercial relations, as well as for internal statistical purposes. The database thus constituted has been the subject of a declaration to the CNIL (nr. of declaration: 1991785 v 0).

This data may be transmitted to the companies involved in these relationships (such as those responsible for the execution of services and orders) for their management, execution, processing and payment. This data is also kept in order to pursue the objectives of security, identification, improvement and personalization of services.

The Customer has at any time the right to access, rectify and oppose personal data concerning him/her. This right can be exercised by contacting our Customer Service by e-mail.

Product Warranty

The ATELIER F&B products you trust are rigorously tested to meet the strictest standards. Our products are guaranteed against any manufacturing defect from the date of purchase for a period of two years upon presentation of the warranty certificate given and dated by the retailer (purchase invoices being proof of purchase).

The warranty covers manufacturing defects, i.e. the replacement of parts recognized as defective: padlock defect, trolley system defect, wheel defect. This warranty only covers manufacturing defects of the above items. It does not cover the following: inappropriate use (such as loading inappropriate objects), lack of maintenance by the user, incidents or accidents, damage caused by friction, exposure to extreme temperatures, exposure to solvents, acid products, water, normal wear and tear or damage during transport (e.g. overhead lines).

These motives are not supported. Incidental or consequential damages are explicitly excluded from the warranty. It is important to understand that normal wear and tear of the luggage, interior closures, faulty use of the case or damage as a result of frequent or abusive use of the product cannot be guaranteed.

Premature wear of the wheels due to improper or abusive use will not be covered by the warranty. This contractual warranty is not exclusive to the legal warranty (Art 1641 of the Civil Code) and cannot give right to damages.

In case of return, the product must be sent carriage paid to the address that will be communicated to you by our after-sales service. Your Contact : Sav@imlgroup.com

*If your product is no longer in stock, we will offer you a substitute product or a product of a higher category.

Facebook Pinterest AddThis